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FAQS

by Wiringiye Moses

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our wedding planning services. If you have a question that’s not covered here, please don’t hesitate to contact us.

General Information

What services do you offer?

We offer a range of services including full-service wedding planning, partial planning, day-of coordination, and customized packages tailored to your specific needs.

What is your planning process?

Our planning process begins with an initial consultation to understand your vision. From there, we assist with everything from venue selection and vendor coordination to timeline creation and on-the-day management.

How do we get started with your services?

Simply fill out our contact form or give us a call to schedule your initial consultation. We’ll discuss your needs and how we can best assist you.

Pricing and Packages

What are your rates and what do they include?

Our rates vary based on the level of service you require. We offer detailed packages that include everything from vendor coordination to day-of management. Please visit our Pricing page for more details.

Do you offer customizable packages?

Yes, we understand that every wedding is unique, so we offer customizable packages to fit your specific requirements and budget.

Are there any hidden fees or additional costs?

No, we believe in transparent pricing. All costs will be clearly outlined in our proposal, and there will be no hidden fees.

Booking and Availability

How far in advance should we book your services?

We recommend booking as soon as possible, especially if your wedding date falls during peak season. Typically, couples book our services 12-18 months in advance.

What is your availability?

Our availability varies, so please contact us directly to check our schedule. We do our best to accommodate your preferred dates.

How do we secure our date with you?

To secure your date, a signed contract and a deposit are required. Details will be provided during our consultation.

Planning Details

How do you handle vendor selection and negotiations?

We have a network of trusted vendors and will recommend those that fit your style and budget. We handle all negotiations to ensure you receive the best value.

Will you be present on the wedding day?

Absolutely! Our team will be on-site to manage every detail and ensure your day runs smoothly.

Do you work with specific venues or vendors?

While we have preferred vendors and venues, we are flexible and happy to work with any venue or vendor of your choice.

Communication

How often will we meet or communicate during the planning process?

We will schedule regular meetings and are available via phone and email throughout the planning process to address any questions or concerns.

What is the best way to reach you with questions or updates?

Email is the best way to reach us for non-urgent questions. For urgent matters, we are available by phone.

Cancellation and Refunds

What is your cancellation policy?

Our cancellation policy is outlined in our contract. Typically, the deposit is non-refundable, but we strive to be as accommodating as possible.

Do you offer refunds if we need to cancel or reschedule?

Refunds are handled on a case-by-case basis as per our contract terms. We will work with you to find a solution that suits both parties.

Special Requests and Customizations

Can you accommodate specific cultural or religious traditions?

Yes, we are experienced in planning weddings that honor various cultural and religious traditions. Please let us know your specific requirements.

How do you handle special requests or unique wedding themes?

We love creativity! Share your vision with us, and we’ll work to bring your unique wedding theme to life.

Experience and Qualifications

How long have you been in the wedding planning industry?

Our team has over 7 years of combined experience in the wedding planning industry, ensuring your wedding is in expert hands.